Cisco’s October 22, 2026 release notes schedule a Webex Contact Center change for US, Canada and Singapore data centers on November 5. After rollout, monitoring and barging move to Interactions. If those controls disappear from Team Performance, check the new location.
Confirm which rollout applies
India, Japan, ANZ, EU1 and EU2 were scheduled for October 29. The tenant-level toggle ends with rollout. An expected date does not prove that your tenant has updated; ask your administrator to confirm its data center and current behavior.
Find the Interactions workspace
Cisco’s interaction guide directs supervisors to the left navigation menu on the desktop Home page and the Interactions icon. The workspace separates active, queued and completed interactions. It also provides controls for choosing columns, filtering, sorting and resetting the layout. Start with an approved internal test interaction so you can recognize the expected queue and agent.
Check custom layouts separately
Cisco says the legacy Agent State Report is removed automatically from default Supervisor Desktop layouts after rollout. Custom layouts require manual removal. Check each layout your supervisors actually use.
Rehearse the supervisor handover
For a fictional support team, have two participating staff members place an internal test call. With the intended supervisor account, find the known interaction and confirm where the required monitoring control appears. Record the tenant, account role, layout type and result. If it is missing, give the administrator those details along with the expected interaction reference.
Keep a short handover note showing the new navigation and identifying any custom-layout work still outstanding. Repeat the check for the supervisor roles that actually use the workflow. This is a proposed readiness check; no Webex tenant or call was accessed for this article.
Check the rollout handover
Sources
Cisco release notes: October 22 granular agent-state rollout