Adobe said on November 4, 2026 that CX Enterprise Coworker is available in ChatGPT, Claude, Databricks Genie, Gemini for business and Microsoft Copilot. The ChatGPT integration was already announced in September. For a marketing team evaluating the expansion, a useful first test is whether the same campaign question returns the right numbers to the right people.
Start with an account that can use it
Adobe’s setup guide says your organization needs Coworker provisioned, Adobe Experience Platform and at least one supported Adobe solution. You also need your own Adobe access and access to the AI platform you plan to use. Check the setup instructions for that platform before asking the team to try it. Adobe lists Amazon Quick, IBM and Snowflake as forthcoming for this integration.
Compare the answer with a known report
Choose an approved campaign in a test environment. Write down the metric, date range and time zone, then run the report in Adobe. Ask Coworker for the same result in your chosen AI platform. If the totals differ, check whether the answer used the same campaign, conversion definition and filters before sharing it.
Repeat the question from a second account
Adobe says Coworker in these AI platforms uses the signed-in user’s Adobe permissions and returns read-only insights. Read-only access can still surface sensitive information. In a fictional test, an analyst can see an internal campaign breakdown, while a reviewer can see only the approved aggregate. Ask both accounts the same question and compare each answer with its authorized Adobe view. If the reviewer receives the restricted breakdown, stop the pilot and ask an administrator to investigate.
Record the platform, account role, question and expected result. Start with one report that the team knows well before using generated summaries in recurring campaign reviews. No integration or campaign data was tested for this article.
Check your pilot
Sources
Adobe’s November 4 announcement